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Contact Us

We would love to hear from you. Reach out for support, sales inquiries, carrier partnerships or enterprise integration.

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Live Support (24/7)

Real humans available around the clock via live chat inside your customer portal.

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Email

General: info@ins-service.com\nSupport: support@ins-service.com

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Sales & Partnerships

Sales: sales@ins-service.com\nCarriers: partners@ins-service.com

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Telegram

Reach our support team on Telegram at @ins_support — usually the fastest channel.

Get in Touch

Whatever your question — from technical support to carrier onboarding — the fastest way to reach us is via live chat inside your customer portal or through Telegram. For longer inquiries, use the form on this page.

Customer Portal: http://203.161.58.20/

Support Hours: 24 hours a day, 7 days a week

Average First Response: under 5 minutes on chat, under 2 hours on email

Departments

  • Sales: carrier & enterprise onboarding
  • Support: account & OTP delivery issues
  • API / Developer: integration help, webhook debugging
  • Partners: carrier applications, SMPP / API onboarding
  • Abuse: report misuse of our platform
  • Press: media inquiries and interviews

Send a Message

Choose the inquiry type that matches your need. Personal messages are for individual users and general questions. Company messages are for carriers, aggregators, MNOs and businesses looking for SMPP / API connections with INS.

Company Information

Contact Person

Connection Details

By submitting, you confirm the information above is accurate. Our carrier relations team will contact you within 24 hours to discuss routes, test binds and onboarding — all connections are provided free of charge.

Support FAQ

Quick Answers Before You Message Us

Is INS really 100% free?

Yes. INS provides free virtual numbers, free SMS traffic, and free API/SMPP access. We earn revenue from carrier termination on the traffic you send — not from users.

How fast do OTPs arrive?

Average delivery is under 5 seconds through direct carrier interconnects. 99.9% of SMS arrive within the first delivery attempt.

Which platforms are supported?

500+ services including Facebook, Google, WhatsApp, Telegram, TikTok, Instagram, Discord, Amazon, PayPal, Apple ID, Microsoft, Binance, Coinbase and many more.

How many countries do you cover?

We cover 100+ countries across every populated continent — USA, UK, India, Bangladesh, Indonesia, Philippines, Russia, Germany, Brazil, and dozens more.